Delivery & Returns
We will process you order directly after placement, and hand it over to UPS afterwards. Delivery days are from Monday to Friday, you will receive a Shipping Confirmation email with the link to your UPS tracking information.
Shipping destination: Continental United States, Alaska, and Hawaii
Processing: 1 working day
Delivery: 4-6 working days
Total time: 5-7 working days
Free shipping for orders above 100$
For orders placed above 100$ all first delivery attempts are free of charge. Orders below 100$ have delivery costs of 10$ per order.
Delivery attempts at HOME address
If you are not at home at the time of your delivery, UPS will leave an InfoNotice with details on how to reschedule your delivery. Alternatively you can call UPS customer Service at 1-800-742-5877 to arrange a redelivery, the UPS InfoNotice number will be needed for this service.
Delivery attempts at BUSINESS address
Please note that we do not deliver to P.O. Boxes, only to businesses with an individual contact name. After the first unsuccessful delivery attempt to a business address, UPS will make second and third attempts the following days. After three unsuccessful delivery attempts, your parcel with be automatically returned to PrimaDonna, it will not be dropped at a UPS location.
PrimaDonna is keen on providing a carefree shopping experience, and therefore offers an easy return policy. You may return your order free of charge within 14 days from the date of delivery, provided that returned items are unwashed, unworn and unaltered in any way. Items must be in their original condition with the tags attached.
Please note that items purchased in-store should be returned to the store of purchase. It is currently not possible to process these purchases from our central warehouse.
Please follow these instructions when returning items:
- Please return the items in the original shipping box. If you don’t have the original shipping box, please make sure that the packaging is appropriate to avoid damages during transport.
- Please fill out the Returns Documentation that was shipped with your order, and include it with the merchandise being returned to guarantee swift and correct processing. In case the Returns Documentation is missing, you can download it here.
- Affix the pre-paid return shipping label on the return package, the return label is included with your initial order. If you have lost or did not receive the return shipping label, please contact PrimaDonna at email@example.com to receive a new label.
- For free returns, drop your package off at a UPS drop off location. You can find your nearest UPS location online at www.ups.com/dropoff.
- It can take up to 14 business days for PrimaDonna to receive, process and refund your returned merchandise and for your account to be credited.
- If at the time of purchase you received a discount on the full order, this will be taken into account and the actual amount paid will be refunded.
- Refunds will be made to the original form of payment. If you paid by e-gift card, you will receive a new e-gift card equal to the amount of your return.
Unfortunately, it is currently not possible to exchange or repair items.